Questions & answers

Payment is made on the day of departure, in cash or by card (credit card: Visa, Mastercard).

Cancellation is free of charge up to 14 days before arrival. Within 14 days before arrival we charge 80% of the booking total, and 100% for a no-show without cancellation. For group bookings, individually agreed, different booking conditions apply. We recommend taking out travel cancellation insurance when you book.

Our best-price offers apply when you book directly through our homepage.

At Hotel Am Klosterberg from €155 (Budget Double Room) to €205 (Panorama Suite), at the Altes Zollhaus from €155 to €185 per room and night for 2 people, breakfast included. These are guide prices and may vary by season and day of the week. Current prices are shown in the booking system.

You can see all inclusive services for each house and room category: Rates Hotel Am Klosterberg · Rates Altes Zollhaus.

Yes, the regional breakfast buffet is included in the rates shown on our website. In the low and shoulder season there are also rates without breakfast – these are shown separately.

By phone on +49 (0) 2673 1850, via WhatsApp or by email at lipmann@t-online.de. We are happy to help you personally.

Personal check-in and check-out at Hotel Am Klosterberg are only possible from 2 pm to 5 pm.

Check-in and check-out for the Altes Zollhaus are from 2 pm at Hotel Am Klosterberg. We recommend using the free car park at Klosterberg directly. From 4 pm, check-in is also possible at the Altes Zollhaus, until 10 pm, except on Wednesdays.

Yes, very much so! We have two children ourselves and are always happy to have children in the house.

Yes, at Hotel Am Klosterberg the Standard Double Room, the Deluxe Double Room and the Panorama Suite have a balcony. The Budget Double Room does not have a balcony.

The Altes Zollhaus is right in the heart of things with a direct view of the Moselle – for lovers of Moselle romance. Hotel Am Klosterberg stands for high-quality comfort, wellness and tranquillity.

Usually daily from 5 pm, closed on Wednesdays.

Yes, preferably via WhatsApp or by phone on +49 (0) 2673 1850.

For celebrations we open the restaurant at lunchtime on request, with the Moselle terrace reserved for your party.

We reopen on 25 March 2027.

Yes, we make sure you can sit together at both breakfast and dinner, gladly at one long table. For groups of 10 or more, please contact us so we can plan together.

No. On arrival we will ask you personally when you would like to come and which option you prefer on which day. We are currently working on an app in which you can choose your preferred days shortly before your arrival. It will follow soon.

For adults the Pampering Days are definitely worthwhile. Children are welcome to order separately à la carte from the children’s menu.

Yes, absolutely! You always have a guaranteed table in our restaurant, and the value for money is incredible. From 5 days we also give you free evenings so you can try other restaurants in the area.

A stay with a freshly prepared 3-course dinner in the Altes Zollhaus and a wine tasting, bookable for 1 to 7 days or as the Beilstein experience for 5 to 7 days.

The restaurant is closed on Wednesdays. On that day there is only the wine evening in the Zehnthauskeller. On Fridays the large guided wine tasting takes place; on Thursdays there is no wine tasting.

Events or public holidays may lead to changes. We are happy to inform you personally.

Yes, children aged 12 and over are allowed in the wellness area. We ask for your consideration.

The wellness area at Hotel Am Klosterberg is open from 11 am to 7 pm.

Yes. On the day of arrival we offer an Early Spa Package, and on the day of departure from 11 am to 2 pm a Late Spa Package for €15.50 per person.

Yes, you are welcome to use it from 11 am to 2 pm for a surcharge of €15.50 per person. A longer stay is unfortunately not possible, as capacity, including the loungers, is limited and the next guests arrive from 2 pm.

Unfortunately not, our wellness area is exclusively for our hotel guests. However, you are welcome to book a room with us.

Unfortunately not, these areas only have room for the guests of Hotel Am Klosterberg.

You receive a free wellness bag with a bathrobe and towels.

Swimwear or textile-free, as you prefer. Unfortunately we do not provide bath shoes.

Unfortunately we do not offer treatments.

A fresh-water dispenser is available free of charge.

Please drive through the long bend of the Alte Wehrstraße, as shown on the map. The route via the monastery is very narrow and difficult to drive.

You park free of charge at Klosterberg and walk through the village along the yellow line on the map to the Altes Zollhaus (about 350 metres on foot). If you have a lot of luggage, we are happy to help, or give us a call: we also come to the Zollhaus before 4 pm. If you arrive before 4 pm, please contact us by phone. Afterwards you can park your car at Klosterberg without a worry.

Altes Zollhaus: Moselstraße 26, 56814 Beilstein. Hotel Am Klosterberg: Auf dem Teich 8, 56814 Beilstein. For parking options, please give us a quick call.

Yes, at Fahrradverleih Nahlen in Beilstein and at Moselfahrradverleih Cochem. On request, the Cochem rental brings the bikes straight to the hotel.

Yes, you can request vouchers from us. Call or write to us, we will gladly advise you.